Privacy Policy

Last updated: 13 August 2026

Quesada Dream Villa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights available to you.

Who We Are

Quesada Dream Villa provides holiday accommodation in Ciudad Quesada, Alicante, Spain.

The person responsible for your personal information—the data controller—is:

Name: Geoff & Carol Ellison
Trading name: Quesada Dream Villa
Email: info@quesadadreamvilla.com

If you have any questions about this policy or how we handle your information, please contact us using the details above.

Information We Collect

Depending on how you contact us or make a booking, we may collect:

Your name, postal address, email address and telephone number.
The names and details of other guests included in your booking.
Your requested holiday dates and booking details.
Payment, deposit and transaction information.
Copies or details of identity documents where required by Spanish law.
Information about special requirements that you choose to provide.
Messages, enquiries, reviews and other correspondence.
Technical information such as your IP address, browser type, device and how you use this website.
Information supplied through a booking platform such as Vrbo or another third-party service.

Please only provide personal information about another guest if you have their permission to do so.

How We Collect Your Information

We may collect information when you:

Complete an enquiry or booking form.
Contact us by email, telephone, messaging service or social media.
Make a direct booking.
Book through a third-party holiday-booking platform.
Complete the legally required guest-registration process.
Browse or interact with this website.
Leave a review or provide feedback.

How We Use Your Information

We may use your information to:

Respond to enquiries and provide availability or pricing information.
Process, manage and administer your booking.
Take payments and return deposits where applicable.
Communicate important arrival, access and departure information.
Provide assistance before, during or after your stay.
Maintain financial, tax and booking records.
Meet legal and regulatory obligations.
Complete mandatory guest registration for accommodation in Spain.
Protect the villa, its guests and our legal rights.
Prevent fraud, misuse or unlawful activity.
Maintain and improve the website and booking experience.
Send marketing communications where you have specifically agreed to receive them.

We will not sell or rent your personal information to other organisations.

Our Lawful Bases for Using Your Information

We process personal information only when we have a lawful reason to do so. Depending on the circumstances, we may rely upon:

Contract: Processing is necessary to respond to a booking request, administer a reservation or provide the accommodation you have booked.

Legal obligation: Processing is required to comply with Spanish guest-registration, accounting, taxation or other legal requirements.

Legitimate interests: Processing is reasonably necessary to operate and protect the villa, respond to enquiries, prevent fraud, maintain records and improve our services, provided those interests do not override your rights.

Consent: We may rely on your consent for optional marketing, non-essential cookies or certain information that you voluntarily provide. You may withdraw your consent at any time.

Spanish Guest Registration

Spanish law requires providers of tourist accommodation to collect and communicate specified information about their guests to the relevant Spanish authorities.

We may therefore ask for information such as your full name, nationality, date of birth, home address and passport or identity-document details. The adult accompanying children may need to provide information about them.

We collect this information because of a legal obligation, and may submit it through the official Spanish accommodation-registration system or provide it to the relevant police or government authority.

We cannot complete a stay where the legally required guest information is not supplied.

Payments

If we accept online payments, PayPal may process them. We do not normally receive or store your full payment card details. Payment providers process this information under their own privacy policies and security arrangements.

If you book through Vrbo or another booking platform, that platform will process certain information under its own privacy policy.

Who We Share Information With

Where necessary, we may share relevant information with:

Spanish police, government or regulatory authorities where required by law.
Payment processors and banking providers.
Booking platforms through which a reservation is made.
Website hosting, email, security and technical-support providers.
Property managers, cleaners or local representatives where they require information to prepare for or support your stay.
Accountants, insurers, legal advisers and other professional advisers.
Law-enforcement bodies, courts or regulators where disclosure is legally required or necessary to protect our rights.

We only share the information reasonably necessary for the relevant purpose. Service providers acting on our behalf must handle personal information securely and in accordance with applicable data-protection law.

International Transfers

Some service providers, booking platforms or technology companies may process information outside the United Kingdom or European Economic Area.

Where we transfer personal information internationally, we will take reasonable steps to ensure appropriate legal safeguards are in place, such as an adequacy decision or approved contractual protections.

How Long We Keep Your Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting, taxation, insurance and dispute-resolution requirements.

Booking and financial records may be retained for the period required by applicable law. Guest-registration information will be retained or communicated for the period required under Spanish accommodation legislation.

Enquiries that do not result in a booking will normally be deleted when they are no longer relevant, unless there is a legitimate reason to retain them.

When information is no longer required, it will be securely deleted or anonymised.

Cookies and Website Analytics

This website may use cookies and similar technologies to operate correctly, remember preferences, protect forms from spam and understand how visitors use the site.

Essential cookies may be used without consent where they are required for the website to function. Analytics, advertising or other non-essential cookies should only be activated after you have given permission through the website’s cookie-control system.

For more information about the cookies used on this website, please see our Cookie Policy.

Google Maps and Embedded Content

Pages on this website may include maps, videos or other content supplied by third parties. Loading or interacting with this content may allow the provider to collect technical information, use cookies or record your interaction.

Third-party services are governed by their own privacy and cookie policies.

Website Security

We take reasonable technical and organisational precautions to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure. Please avoid sending passport details, payment-card information or other sensitive documents through ordinary email unless you have been instructed to use an appropriate secure method.

Your Data-Protection Rights

Depending on the applicable law and circumstances, you may have the right to:

Ask for a copy of the personal information held about you.
Ask for inaccurate or incomplete information to be corrected.
Ask for your information to be deleted.
Ask us to restrict how your information is used.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.
Complain to an appropriate data-protection authority.

Some rights are subject to legal exceptions. For example, we may need to retain information where this is required by Spanish accommodation law or for financial and legal records.

To exercise your rights, email us. We may need to verify your identity before responding.

Complaints

Please contact us first if you have concerns about how your personal information has been handled so that we can try to resolve the matter.

You may also have the right to complain to:

Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es/

If the processing falls within UK data-protection jurisdiction, you may also contact:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

Marketing

We will only send promotional emails where you have requested them or where another lawful basis permits us to do so.

You can unsubscribe at any time by using the link in a marketing email or by contacting us. Service messages concerning an enquiry or booking are not marketing communications and may still be sent where necessary.

Children’s Information

The website is not intended for children to use independently. We collect information about children only from a parent, guardian, or accompanying adult when needed to manage a booking or comply with Spanish guest-registration requirements.

External Links

This website may contain links to other websites. We are not responsible for the privacy practices, security or content of external websites. Please read their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to the website, our services or legal requirements. We will always publish the latest version on this page with the date of the most recent update.