Cancellation Policy
We understand that plans sometimes change. This policy explains what happens if you need to cancel or amend a direct booking at Quesada Dream Villa.
If you booked through Vrbo or another booking platform, please refer to the cancellation policy shown on that platform when you made your reservation.
Cancelling a Direct Booking
All cancellations must be made by the lead guest and sent to us in writing by email.
Your cancellation will take effect on the date we receive your written notice. We will confirm receipt as soon as possible.
The following cancellation terms apply:
When we receive your cancellation | Refund |
60 days or more before arrival | Full refund of accommodation payments |
Between 30 and 59 days before arrival | 50% refund of the total accommodation price |
Fewer than 30 days before arrival | No refund |
Failure to arrive or early departure | No refund |
Any refundable security deposit will be returned in full if the stay does not take place.
If We Rebook Your Dates
We will make reasonable efforts to rebook cancelled dates.
If we secure a replacement booking, we will take the replacement income and any costs saved into account. This may allow us to provide an additional refund, less any reasonable costs or difference in the replacement booking price.
Cancellation charges will not exceed the loss reasonably resulting from the cancellation.
Changing Your Booking
If you would like to change your booking dates, please contact us as soon as possible.
We will try to accommodate your request, but changes depend on availability and are not guaranteed. Any change may be subject to:
- A difference in the accommodation price;
- Reasonable administrative or third-party costs; and
- Written confirmation from us.
Requests made close to the arrival date may need to be treated as a cancellation and a new booking.
Illness and Personal Circumstances
The cancellation policy also applies if you are unable to travel because of illness, injury, bereavement, work commitments, passport problems or another change in personal circumstances.
We strongly recommend taking out comprehensive travel insurance as soon as your booking is confirmed. Your policy should provide suitable cancellation cover for everyone included in your booking.
Travel Disruption
Flight cancellations, delays, missed connections, strikes and other transport problems do not automatically entitle you to a refund from Quesada Dream Villa.
Please contact your airline, travel provider and insurer if disruption affects your journey. We will provide reasonable documentation about your accommodation booking if needed for an insurance claim.
Government Restrictions and Extraordinary Events
If an extraordinary event outside either party’s reasonable control affects your booking, please contact us promptly.
Depending on the circumstances and applicable consumer law, we may offer alternative dates, a credit or an appropriate refund. Any decision will take account of whether the villa remains legally available and capable of being provided as booked.
Cancellation by Quesada Dream Villa
In the unlikely event that we have to cancel your booking because the villa cannot be provided, we will notify you as soon as reasonably possible.
You will be offered:
- Alternative dates, subject to availability; or
- A refund of all accommodation payments made directly to us.
You will not be required to accept alternative dates.
Our responsibility for other losses will depend on the reason for the cancellation and your rights under applicable law. We are not responsible for flights or other travel arrangements booked separately, except where the law provides otherwise.
Cooling-off Period
Holiday accommodation reserved for specific dates is generally excluded from the standard 14-day cooling-off period for online purchases.
The cancellation terms shown above therefore apply from the point at which your booking is confirmed.
How Refunds Are Paid
Where a refund is due, it will normally be returned using the original payment method within 14 days of the refund being agreed.
We are not responsible for delays caused by banks or payment providers. Currency-conversion differences and fees charged by banks or card providers may not be recoverable.
Contact Us
To cancel or request a change to your booking, contact:
Email: info@quesadadreamvilla.com
Please include the lead guest’s name, booking dates and booking reference in your message.